We have purchased several cars from Jordan Ford over the years, but Ernesto was by far the best Sales Professional we have dealt with. He was professional and knowledgable. At no time did I feel pressured to buy. There was no haggling. Overall, just a wonderful experience. We will definitely return for all of our maintenance and for future purchases!
I took my ford in for an oil change, my service person told me I needed a fuel filter, so I had it replaced. The following month I had another oil change, and again I was told I needed a fuel filter. After I paid for this item a second time, I question my repair bill, and the cost of the fuel filter was removed from by bill. This September 2010, I took my ford back again for repairs, tjis time my air condition was only blowing hot air. I was then told three different parts all broke at the sams time. That can never happen, six hundred dollars later I again had cold air. So I thought, after driving away a fourth part broke. Now I have no air for the back seats. I have called several times and no one will return my calls.
My entire experience with Jordan Ford was very positive. No games, no gimmicks, no hassle. I actually left Northside Ford after playing the 'monthly payment game' too long with them. I already knew what car I was looking for, and Cody my sales rep was fantastic. We went over the specials going on, and strictly negotiated the price of the car. In fact they gave me a very aggressive price out of the gate, almost too aggressive, I was actually bracing myself for a really hard time in finance, but the finance manager didn't try to push anything on us, or make us buy anything. He offered and that was it.
Overall it was the most painless car buying experience I've had in the 15 years I've been buying new cars. I would highly recommended going to Jordan Ford if you're in the market for a new Ford car or truck.
I was referred to Jim by a friend who bought there. Very friendly dealership, no prep fees or other garbage. I could have bought closer to my house, but it was worth the trip. He showed us several vehicles, but we ended up with the one he had emailed us prior to going there. Accessories manager was very knowledgeable and was very patient. thanks Jim !
Both times we've taken our 2007 Taraus in for service Richard Witowski has been superb in all aspects of the visit. He made us feel welcome, kept us informed of what was being done to the car from start to finish. He called us with updates, If it was kept over night, ensured my wife and I had transportation available if needed. Once the repairs were completed, Richard went over the invoice explaining each item in detail answering all our questions.
He is why we take our car to Jordon Ford. Richard is very professional, friendly, warm, shows concern about his customers and knows what he's talking about.
A very valuable assest to the Jordon Ford Family.
Michelle knows her product, is not pushy, and explaines the procedure. She explains what is neeted and what is not needed. Plus the overall condition or my car, and what may need to be done on my next service date. she also knows what to expect on other models on a future buy.
Our salesman, Kevin Adcok, was very up front on all of the details of the new car sale. He was informative, and understanding of our situation. He was not pushy, or demanding, but he made his point. He worked with the credit manager, and we got a very good deal. The whole crew did an outstanding job, and we would recommend Jordan Ford, and Kevin, to one and all.
I have always been extremely pleased with the prompt and friendly service. Your service representatives always call me by name and produce results. Thanks
I have purchased several cars from Jordan Ford and have always had a Great Experience with their Service Dept.!!!! I highly recommend to anyone else to use this Dealership for their Purchase of a Car and to use their Service Dept. as needed. Thanks Jordan Ford!!!